Shipping and Returns
Shipping costs are calculated based on your location and are displayed at checkout. Most items ship by Canada Post, however, we reserve the right to use another carrier should rates or delivery times be more beneficial to you. Bulk or oversize or heavy items may be subject to additional delivery charges from the carrier if special handling is required. Any excess shipping costs will be refunded to you.
Covid 19 protocol - The world is experiencing delays in delivery and this concern continues to be ongoing. As a result, we ask your patience for all deliveries as there can be delays due to the challenges being faced. Tracking numbers are provided on as many shipments as possible and will be provided to you at the time of shipping. We encourage you to refer to online tracking for the delivery status on your parcel.
Order processing and shipping is done promptly after receiving your order and cleared payment. In stock items typically ship in 3 - 5 business days, pre-order or items waiting on stock may require longer processing times. Should we not be able to process your order within 3 - 5 business days we will communicate this with you. Delivery times will vary depending on your location, the carrier and circumstances beyond our control.
Defects and Damages
We make every effort to ensure your order arrives to you without defects or damage, but occasionally things can happen. If your order has arrived to you with defect or damage please contact us immediately to let us know. We are happy to help with repair or replacement depending on the situation. Each claim is handled on a case by case basis.
Due to the nature of our supplement products we follow the return policies of our suppliers. Items that are used or opened are NOT eligible for return. Please reach out to us with any concerns as your satisfaction is our goal and we will work with you to reach a suitable solution.